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Owners and admins can manage billing from Settings -> Billing.

Plans

Tendor uses plan access to control which parts of the workflow your workspace can use. The plan selector shows the current options available to your workspace. Discovery is the self-serve plan for opportunity discovery. Business access is handled through the Tendor team. Custom agreement access is not a standard self-serve plan choice.

What each plan unlocks

Feature access

If your plan does not include a feature, Tendor shows a prompt explaining what is needed. Most full-workspace features route to Contact Sales because they depend on your team’s workflow, document volume, integrations, and support needs. Common gated areas include:
  • Opening or downloading buyer attachments on Free workspaces
  • Creating projects
  • Using Ask AI
  • Inviting external collaborators to projects
  • Connecting integrations
  • Creating and running routines

Billing interval

Discovery is billed monthly when purchased through self-serve checkout. Business and custom agreement terms depend on your agreement with Tendor.

Manage your subscription

From Settings -> Billing you can:
  • View the current plan and renewal date
  • Change plan where available
  • Open the billing portal
  • Update payment methods
  • Download invoices
  • Review cancellation or downgrade timing

Payment methods and invoices

Use Settings -> Billing -> Payment Methods to manage cards or payment details. Use Settings -> Billing -> Invoices to view and download previous invoices.

Cancellation and downgrade

If a subscription is cancelled, access continues until the end of the current billing period unless your agreement says otherwise. If a downgrade is scheduled, Tendor shows the effective date and may let an owner cancel the downgrade before it takes effect.

Billing statuses and access

Your billing page may show more than just the plan name. Common statuses include: Owners can usually manage payment methods and invoices in the billing portal. Some Business or custom agreement workspaces may need to contact the Tendor team because their access depends on a sales-led agreement.

Usage and access

Tendor no longer uses customer-facing AI credit balances or top-up credit purchases. Access is based on your workspace plan. If a feature is not available on your plan, use the prompt in the app to contact the Tendor team.